The ITIL® Foundation (Version 5) course provides participants with a foundational understanding of the core concepts underpinning digital product and service management, while establishing a common language for effective practice across organizations. It offers a comprehensive overview of the ITIL framework—covering its guiding principles, key models, and fundamental concepts—and illustrates how these components are applied to create, deliver, and continuously improve products and services.

This course enables participants to grasp how value is co-created through the proficient management of products and services, and how organizations can leverage ITIL guidance to enhance performance, collaboration, and overall outcomes. Additionally, it addresses the evolution of the ITIL framework to accommodate modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary operational practices, all while maintaining the flexibility to suit diverse organizational contexts and varying levels of maturity.

Course Objectives

• Upon completion of this course, participants will be able to:
• Comprehend the foundational concepts of ITIL® Version 5, including modern service management, product-centric thinking, and value-driven digital ecosystems.
• Understand how value is co-created through collaboration between service providers, consumers, and stakeholders, with increased focus on AI integration, automation, and experience-driven outcomes.
• Explore the four dimensions—Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers—enhanced with digital, data, and AI capabilities to support holistic service management.
• Develop an understanding of the ITIL Service Value System (SVS) and how it evolves in Version 5 to support adaptive, intelligent, and product-oriented operating models.
• Learn how to apply ITIL guiding principles in modern contexts, including automation, AI adoption, and digital transformation initiatives, to improve decision-making and collaboration.
• Build a solid understanding of product and service lifecycle activities, including design, transition, delivery, and continual optimization, with a stronger emphasis on products and digital services integration.
• Explore ITIL management practices and understand how they evolve to support AI-enabled operations, automation, and data-driven service management.
• Understand how continual improvement is embedded within ITIL, including the structured continual improvement model, and how it supports innovation, agility, and long-term organizational resilience.
• Learn to identify, map, and optimize value streams to improve flow, efficiency, visibility, and business outcomes in modern digital environments.

🔶 Disclaimer
The ITIL® courses on this page are offered by 1 World Training – USA, an Accredited Training Organization (ATO) of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.