ITIL 5 Foundation

The ITIL 5 Foundation training course provides participants with a foundational understanding of the core concepts underpinning digital product and service management, while establishing a common language for effective practice across organizations. It offers a comprehensive overview of the ITIL framework—covering its guiding principles, key models, and fundamental concepts—and illustrates how these components are applied to create, deliver, and continuously improve products and services.

This course enables participants to grasp how value is co-created through the proficient management of products and services, and how organizations can leverage ITIL guidance to enhance performance, collaboration, and overall outcomes. Additionally, it addresses the evolution of the ITIL framework to accommodate modern technologies, data-driven decision-making, automation, artificial intelligence, and contemporary operational practices, all while maintaining the flexibility to suit diverse organizational contexts and varying levels of maturity.

Course Objectives

• Upon completion of this course, participants will be able to:
• Comprehend the foundational concepts of ITIL® Version 5, including modern service management, product-centric thinking, and value-driven digital ecosystems.
• Understand how value is co-created through collaboration between service providers, consumers, and stakeholders, with increased focus on AI integration, automation, and experience-driven outcomes.
• Explore the four dimensions—Organizations and People, Value Streams and Processes, Information and Technology, and Partners and Suppliers—enhanced with digital, data, and AI capabilities to support holistic service management.
• Develop an understanding of the ITIL Service Value System (SVS) and how it evolves in Version 5 to support adaptive, intelligent, and product-oriented operating models.
• Learn how to apply ITIL guiding principles in modern contexts, including automation, AI adoption, and digital transformation initiatives, to improve decision-making and collaboration.
• Build a solid understanding of product and service lifecycle activities, including design, transition, delivery, and continual optimization, with a stronger emphasis on products and digital services integration.
• Explore ITIL management practices and understand how they evolve to support AI-enabled operations, automation, and data-driven service management.
• Understand how continual improvement is embedded within ITIL, including the structured continual improvement model, and how it supports innovation, agility, and long-term organizational resilience.
• Learn to identify, map, and optimize value streams to improve flow, efficiency, visibility, and business outcomes in modern digital environments.

🔶 Disclaimer
The ITIL® courses on this page are offered by 1 World Training – USA, an Accredited Training Organization (ATO) of PeopleCert. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Your trainer

Live classes for this course are led by Islam Elzayat, a PeopleCert Approved Trainer for ITIL (Version 5) and ITIL 4, ITIL Version 5 Master and PeopleCert ITIL Ambassador with more than 17 years of experience in IT governance, cybersecurity GRC, IT audit and IT service management, including more than 500 third-party audit days. Full profile and verified badges.

Upcoming live classes

• Thursday, 12 November 2026, 10:00 am
• Thursday, 24 June 2027, 10:00 am

Live classes are held online. Class hours are arranged with the participants to suit their time zones.

Related courses

• ISO/IEC 20000 Foundation
• ISO/IEC 20000 Lead Implementer
• ISO/IEC 20000 Lead Auditor
• All ISO/IEC 20000 courses

Frequently asked questions

How long is the ITIL 5 Foundation course?

The live course runs over two days and is led by an instructor online. It prepares you for the ITIL Foundation (Version 5) exam from PeopleCert.

What is the ITIL Foundation (Version 5) exam format?

The exam has 40 multiple-choice questions and lasts 60 minutes. You need 26 correct answers out of 40 (65%) to pass. It is a closed-book exam taken online with a PeopleCert remote proctor.

What is included in the price?

The live course includes instructor-led training, the official PeopleCert ITIL Foundation (Version 5) eBook and an official exam voucher with one or two attempts, depending on the package you choose. The exam voucher and eBook access are valid for 12 months. Exam vouchers can also be bought on their own.

What are the prerequisites for ITIL 5 Foundation?

No prerequisites are listed for this course.

Which formats and languages is ITIL 5 Foundation available in?

It is available as a live online class in English, and as an exam voucher on its own with one or two attempts.

When is the next live ITIL 5 Foundation class?

The next live classes start on Thursday, 12 November 2026, 10:00 am and on Thursday, 24 June 2027, 10:00 am. They are held online and led by Islam Elzayat. Class hours are arranged with the participants to suit their time zones. Select “Live Event” and your date before adding the course to your cart.

Who issues the certificate?

PeopleCert issues the ITIL Foundation (Version 5) certificate after you pass the exam. Horus Academy prepares you for the exam and does not issue the certificate.