Refund Policy

Effective date: October 2, 2026

This policy explains when you can get a refund for a purchase from Horus Academy (Horus Consultancy Inc.). It forms part of our Terms and Conditions.

The rule

• Before your course is assigned to you on the certification body’s portal: you may cancel and receive a full refund.
• After your course has been assigned: the purchase is not refundable.

For PECB courses, “assigned” means the course has been allocated to your name on the PECB portal. For courses and exams from other certification bodies, such as PeopleCert, it means the course access or exam voucher has been issued to you.

Why there is no refund after assignment

When a course is assigned, we pay the certification body for your course materials and exam voucher. The assignment is tied to your name and cannot be returned, cancelled or moved to another person.

Exam vouchers bought on their own

Exam vouchers are not refundable once they have been issued to you.

If we cancel or reschedule

If we cancel a live course, or move it to a date you cannot attend, you may choose a transfer to another date or a full refund of the amount you paid. We do not cover other costs, such as travel or time away from work.

Exam results and retakes

Failing an exam is not grounds for a refund. Retake entitlements are set by the certification body and shown on each course page. For PECB courses, one complimentary retake is available within 12 months of the first attempt.

Access or technical problems

If you cannot access a course because of a fault on our side, tell us and we will fix it or extend your access. Problems with your own device, software or internet connection are not grounds for a refund.

Duplicate or mistaken charges

If you were charged twice or charged the wrong amount, contact us and we will refund the difference.

How to request a refund

Email [email protected] from the address used for the order, with your order number. We will confirm whether your course has been assigned and reply as soon as we can.

Approved refunds are sent to the original payment method, in the currency of the original payment. Your bank or card provider may take additional time to show the credit. We do not refund exchange-rate differences or fees charged by your bank.

Your legal rights

Nothing in this policy limits rights you have under consumer protection law where you live.

Contact

Horus Consultancy Inc. (Horus Academy)
91-15399 Guildford Drive, Surrey, BC, V3R 7C6, Canada
Email: [email protected]
Phone: +1 506-300-5550