Privacy Policy

Effective date: January 1, 2025

Horus Academy is the training brand of Horus Consultancy Inc., a company based in British Columbia, Canada (“Horus Academy”, “we”, “us”). This policy explains what personal information we collect through horus.academy, why we collect it, who we share it with, and the choices and rights you have.

Who is responsible for your information

Horus Consultancy Inc. is responsible for the personal information described in this policy. For any privacy question or request, contact our Privacy Officer:

Email: [email protected]
Phone: +1 506-300-5550
Mail: Horus Consultancy Inc., 91-15399 Guildford Drive, Surrey, BC, V3R 7C6, Canada

Information we collect

Information you give us

Account details: your name, email address and password when you create an account. If you sign in with Google, we receive your name, email address and profile picture from Google.
Order details: your billing name and address, phone number, company name if you provide one, the courses you buy, and the amount paid.
Payment details: card and payment information is entered directly with our payment providers. We do not see or store your full card number.
Enrolment and exam details: the information needed to register you for a course, an exam or a certificate, such as your full legal name, country, and any details the certification body requires.
Messages: anything you send us through the contact form, live chat, WhatsApp, email or phone.
Newsletter: your email address if you subscribe.
Comments and reviews: your name, email address and the content you post.

Information collected automatically

Usage data: pages viewed, links clicked, the page that referred you, and approximate location derived from your IP address.
Device data: IP address, browser type, operating system and screen size.
Session recordings and heatmaps: we use Microsoft Clarity to see how visitors move through our pages. Text you type into payment and password fields is not recorded.
Cookies and similar technologies: described in the “Cookies” section below.

Information from others

Certification bodies: your exam results and certification status, so we can support you after an exam.
Your employer: your name and work email if your employer enrols you in a course.

How we use your information

We use personal information to:

create and manage your account;
process orders, payments and refunds;
deliver courses and course materials, and register you for exams and certificates;
answer your questions and provide support;
send service messages about your order, course or account;
send newsletters and offers, where you have agreed to receive them;
understand how the site is used and improve it;
measure and improve our advertising;
prevent fraud, spam and abuse, and keep the site secure;
meet our legal, tax and accounting obligations.

Legal bases (for visitors in the EEA, United Kingdom and Switzerland)

Where the GDPR or UK GDPR applies, we rely on:

Contract: to create your account, process your order and deliver your course.
Consent: for marketing emails, and for analytics and advertising cookies. You can withdraw consent at any time.
Legitimate interests: to secure the site, prevent fraud, answer enquiries and improve our services, where these interests are not overridden by your rights.
Legal obligation: to keep tax and accounting records.

Who we share information with

We do not sell your personal information. We share it only with:

Certification and examination bodies, such as PECB and PeopleCert, to enrol you, deliver course materials, schedule your exam and issue your certificate. These organisations handle your information under their own privacy policies.
Payment providers: Stripe, WooPayments and PayPal, to process payments.
Service providers that run the site and our communications: website hosting, Cloudflare (security and content delivery), Crisp (live chat), our email delivery and email marketing providers, Akismet (comment spam filtering) and Google reCAPTCHA (form protection).
Analytics and advertising providers: Google (Analytics, Ads and Merchant Center), Microsoft (Clarity), Meta (Facebook pixel) and TikTok (pixel).
Your employer, if they paid for your course and asked for confirmation of enrolment or completion.
Authorities or advisers, where the law requires it or to protect our legal rights.
A successor business, if Horus Consultancy Inc. is sold or merged. We would tell you before your information becomes subject to a different policy.

Cookies

We use:

Essential cookies to keep you signed in, remember your cart and protect forms from abuse.
Analytics cookies (Google Analytics, Microsoft Clarity) to understand how the site is used.
Advertising cookies (Google, Meta, TikTok) to measure our advertising and show relevant ads on other sites.

You can block or delete cookies in your browser settings. If you block essential cookies, the cart and account pages will not work.

Where your information is processed

We are based in Canada. Our service providers and the certification bodies we work with may process your information in Canada, the United States, the European Union and other countries. Laws in those countries may differ from the law where you live, and authorities there may be able to access your information under their own laws. Where we transfer personal information from the EEA or United Kingdom, we rely on an adequacy decision or on standard contractual clauses.

How long we keep information

Order and payment records: 7 years, to meet tax and accounting requirements.
Account information: for as long as your account is open. You can ask us to close it at any time.
Enrolment and exam records: 7 years, so we can confirm your training history if you ask.
Contact form, chat and email messages: 2 years after the conversation ends.
Newsletter subscription: until you unsubscribe.
Analytics data: 14 months.

After these periods we delete the information or make it anonymous.

How we protect information

We use encryption in transit (HTTPS), access controls, a web application firewall and regular software updates. Payment card details are handled by our payment providers and never stored on our servers. No system is completely secure. If a breach creates a real risk of significant harm, we will notify you and the relevant authorities as the law requires.

Your choices and rights

Everyone can:

view and update account details from the account page;
unsubscribe from marketing emails using the link in any email;
ask us what personal information we hold about them, and ask for it to be corrected.

In Canada, you have the right to access your personal information, ask for corrections, and withdraw consent, subject to legal or contractual limits. You may complain to the Office of the Privacy Commissioner of Canada or to the Office of the Information and Privacy Commissioner for British Columbia.

In the EEA, United Kingdom and Switzerland, you also have the right to erasure, to restrict or object to processing, to data portability, and to complain to your local data protection authority.

To make a request, email [email protected]. We will confirm your identity before acting and reply within 30 days.

Marketing emails

We send marketing emails only where you have agreed or where the law otherwise allows it. Every marketing email identifies us and includes an unsubscribe link. Service messages about your order or course are sent regardless of your marketing preferences.

Children

Our courses are designed for working professionals. We do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, contact us and we will delete it.

Links to other sites

Our site links to other websites, including certification bodies and social networks. Their privacy practices are their own, and we encourage you to read their policies.

Changes to this policy

We may update this policy as our services or the law change. We will post the new version on this page with a new effective date, and tell you by email if a change is significant.

Contact

Questions about this policy or about your personal information:

Horus Consultancy Inc. (Horus Academy)
Email: [email protected]
Phone: +1 506-300-5550
91-15399 Guildford Drive, Surrey, BC, V3R 7C6, Canada